ebola88 Casino & Sportsbook FAQ

Users of ebola88 ask questions across several areas: how to set up an account and verify identity, which payment methods work and how long deposits take, what games and betting markets we offer, how we protect account security, and what to do if a withdrawal is delayed. This page answers the most common questions our support team receives.

We built this FAQ to help you find answers without waiting for support. Most questions about account setup, deposits, game rules, and security are covered here. If your question is not answered below, our support team responds in English and Indonesian within one business day.

For detailed rules on how we handle your data, read our Privacy PolicyFor account terms, withdrawal limits, and jurisdiction restrictions, see our Terms and ConditionsIf you need to report a security issue or dispute a transaction, contact support directly rather than posting in public forums.

Find answers to questions about registration, payments, games, and account security. If you need further help, our support team is available in English and Indonesian.

Account and registration

During registration on ebola88, you provide a username, email address, password, and mobile number. Your username must be 3–20 characters (letters and numbers only). Your email is used to verify your account and send withdrawal confirmations. Your mobile number is required for two-factor authentication and account recovery. After registration, you must complete KYC verification by uploading a government-issued ID (national identity card, passport, or driver's license) and proof of address dated within three months. Verification typically completes within one business day. Until KYC is approved, you cannot withdraw funds from your ebola88 account.

No. Each person may hold only one active account on ebola88. We link accounts to your email address, mobile number, and identity documents during KYC verification. If we detect duplicate accounts, we suspend all linked accounts and may forfeit any balance. If you have forgotten your password or username, use the account recovery tool on the login page rather than creating a new account. If you believe your account was compromised, contact our support team immediately to reset your credentials.

Payments and transactions

Deposit minimums and maximums vary by payment method. DANA, e-wallet, mobile banking, and local payment typically accept deposits from our welcome offer to our welcome offer per transaction. online payment and bank transfer (e-wallet, mobile banking, local payment, online payment) support a wider range, from our welcome offer to our welcome offer. Check the deposit page in your ebola88 account for current limits on each method. Deposits via e-wallet, mobile banking, local payment, and online payment appear in your balance immediately. Bank transfers may take one to two business days depending on your bank's processing window. During high-volume periods such as Idul Fitri or Idul Adha, processing may take longer.

Promotion codes are entered during account registration or in your account dashboard under "Promotions" or "Bonus Code." If you have a code, enter it before completing your first deposit. Some codes are valid only for new accounts; others apply to existing users during specific periods. Once a code is applied, the associated offer (if any) appears in your account balance or as a bonus credit. If a code is rejected, check that you have entered it correctly and that it has not expired. Our support team can confirm whether a code is active for your account.

ebola88 does not charge fees on deposits or withdrawals. However, your bank or payment provider (e-wallet, mobile banking, local payment, online payment, e-wallet) may apply their own transfer charges. Check with your bank or app before initiating a transaction. Withdrawal requests are processed within one to two business days after your account passes verification. If your withdrawal is delayed beyond two business days, submit a support ticket with your withdrawal request ID. Our compliance team will investigate whether additional verification is required or if your bank is processing the transfer.

Game rules and markets

ebola88 offers live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), football and sports betting (Liga 1, Piala AFF, Champions League, Premier League, MotoGP, badminton), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). Live-dealer tables are streamed from multi-camera studios with real dealers. Slots are instant-play games with varying volatility and return-to-player percentages. Football markets cover match outcomes, handicaps, and over/under totals. Esports markets track tournament and match results. Game availability may vary by region and jurisdiction.

Security and account care

We at ebola88 encrypt sensitive data in transit and at rest using industry-standard protocols. Your email, identity documents, payment details, and game history are stored on secure servers. Access to your information is limited to staff who need it to process your account, verify your identity, or handle your withdrawal. We do not sell or share your data with third parties except as required by law or to process your transactions. For full details on data handling, read our Privacy PolicyIf you suspect unauthorized access to your account, change your password immediately and contact our support team.

Our support team responds in English and Indonesian. You can contact us via email or live chat during business hours (09:00–21:00 Jakarta time, Monday to Sunday). Email inquiries receive a response within one business day. Live chat is available during business hours. If you are in Surabaya, Bandung, Medan, Semarang, or Jakarta, our team can assist you in Indonesian. For account issues, withdrawal delays, or security concerns, provide your account email and a clear description of your issue. Do not share your password or two-factor authentication code with support staff.

↑